SHIPPING & DELIVERY PROBLEMS

Delivered but Not Received If the carrier marks your order as “Delivered” but you cannot locate it, we offer a one-time free replacement. Please note that refunds are not available for confirmed deliveries, your order will come to your door from one of our trusted partners like DHL, TNT, FEDEX.

ORDER ACCURACY & CUSTOMER RESPONSIBILITY

Ordered the Wrong Item It is the customer’s responsibility to ensure the correct PRIME Infusion or PRIME Smile variant is selected at checkout.

• Before Shipping: If you realize the error immediately, email us right away. We will do our best to edit or cancel the order, though this is not guaranteed once processing begins.
• After Shipping: Once an order has shipped, we are unable to accept returns or issue refunds for incorrect selections.

Incorrect Address Provided We ship to the exact address provided at checkout. We cannot change the destination once the order is processed.

• If delivered to the wrong address: We can help you place a replacement order at a reduced cost (additional shipping charges will apply).

International Orders We provide comprehensive shipping options for our global clients.

• Order Processing time: 3-4 business days
• Order pickup schedule: Monday through Friday, excluding weekens.
• Global Express Shipping: 7–10 business days

Shipping Insurance

If your order is lost in transit or significantly delayed, we are here to resolve it. Simply contact support@primebeautyusa.com, and our team will handle the investigation and resolution for you.

You Are Covered: 120-Day Results Guarantee

Whether your package is in transit or already in your hands, remember that your investment is safe. Every PRIME product purchase is backed by our 120-Day Risk-Free Guarantee. You have the time and the support you need to see results.